Refund policy

Effective Date: March 29, 2025
Last Updated: march 29, 2025

At Evolution Tans, your satisfaction means everything. While we hope you love your purchase, we understand that sometimes things don’t work out. Below is our official Refund & Returns Policy — written clearly so there’s no confusion, and no fine print to stress over.

📦 RETURN ELIGIBILITY
You have 30 days from the date of purchase to request a return or exchange. After 30 days, we’re unable to offer refunds or exchanges.

To qualify for a return:

Your item must be unused, unopened, and in the same condition you received it

It must be returned in its original packaging

A receipt or proof of purchase is required

Please do not send your purchase back to the manufacturer — all returns must be processed through our team directly.


🚫 NON-RETURNABLE ITEMS
Due to the nature of our products, the following items cannot be returned or refunded:

Opened or used skincare/tanning products

Digital/downloadable products

Gift cards

Health, hygiene, or personal care items

Any item marked as “final sale” at the time of purchase


💳 REFUNDS (IF APPROVED)
Once we receive and inspect your return, we’ll notify you via email to confirm whether your refund has been approved.

If approved:

A refund will be issued to your original method of payment

Please allow a few business days for processing — bank times may vary


⏳ MISSING OR DELAYED REFUNDS
Haven’t seen your refund yet? Here’s what to do:

Double-check your bank account

Contact your credit card company — sometimes there’s a delay before refunds officially post

Reach out to your bank to confirm processing

If you’ve done all that and still haven’t received your refund, email us at [insert email address] and we’ll look into it for you.


🔁 EXCHANGES
We only offer exchanges on items that arrive damaged or defective.

To request an exchange for the same item, email us at [insert email address] and send the item to:
[insert return address]


🎁 GIFTS
If the item was marked as a gift and shipped directly to you, we’ll issue a gift credit for the return value. Once we receive the returned item, we’ll email you a digital gift certificate.

If the item wasn’t marked as a gift at checkout, or was shipped to the original purchaser, the refund will go back to the original payment method.

🚚 RETURN SHIPPING
You’ll be responsible for return shipping costs unless the product was defective or incorrect.

Shipping costs are non-refundable.

If your refund is approved, the cost of return shipping may be deducted from your total refund.

We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee we’ll receive your returned item without it.